Last updated: 02 February 2023
1.WHO WE ARE
1.1 We are Rainbox Media Pvt. Ltd., a company duly incorporated under the laws India, with its registered office 3/B/52, Kalpataru Aura, Opp.R City Mall, LBS Marg, Ghatkopar-W MUMBAI Maharashtra 400086, India. (hereinafter referred to as “OnePlay”).
2.3 We respect your right to privacy and will only process personal information in accordance with applicable data protection legislation in your jurisdiction and in our jurisdiction, being India.
3.1 We recognise we have a special obligation to protect personal information obtained from children. We do not and would not knowingly collect personal information from any child under the age of 13. If for any reason we decide to collect Personal Information of children between 13 and 18, will we ask for their parent or guardian consent.
4.WHAT INFORMATION DO WE COLLECT AND WHY IS IT NEEDED
4.1 When you register a OnePlay account with us, you will need to provide us:
4.1.1 Your username used to identify yourself in any of services provided by us;
4.1.2 Your name, email address, and phone number used to identify yourself in any of services provided by us;
4.1.3 Password (which is encrypted during transmission so that we don’t have access to the phrase itself);
4.1.4 Any other data, which you supply us during the course of utilizing our services;
These sets of information are necessary for us in order to provide you with your OnePlay account requested by you. In your OnePlay profile settings you can also set your password. This information will be protected by your OnePlay account password. You are responsible for keeping it safe.
4.2 When you use OnePlay services we may also collect the following information:
4.2.1 Technical specs and details about devices which you use to access OnePlay services, including: Internet and/or network connection (including your IP address); mobile device identifiers; your operating system, browser type or other software; your hardware details; or other technical details provided by your web browser. This is technical data about our users which help us provide you with a smooth and optimized experience to you as our end user, and helps us in feedback by observing actions and patterns. These information and data do not provide any personal information to us and are not linked or traceable in the nature of being user-specific;
4.2.2 Details of your use of OnePlay services including, but not limited to: metrics information and usage logs about when and how you use OnePlay services (such as what game(s) you are playing, your current status, your interactions with others); traffic data; your geographical location; your purchase history; emails received; and links accessed; your preferences and choices such as subscriptions, preferred language and currency; your communication via chat, game reviews, published posts on forum and other OnePlay Services;
4.2.3 Miscellaneous information required in order to help you with any queries/support you may need assistance with via the OnePlay forums or customer support, including communications with you; ticket numbers or reference numbers, etc.;
4.2.4 Any other information which may be mandated under law to be collected, for the time being in force, or, is mandatory for provision of OnePlay services to you.
While signing up for creating your OnePlay account, you are prompted to provide details on our webform. We have clearly highlighted fields which are mandatory or optional. By proceeding to provide us with this information, you thereby agree with their disclosure and retention by OnePlay. In case you refuse to provide your information, or deny consent for the usage of the information provided, or later withdraw your consent, OnePlay may choose to discontinue or deny the access to features for which the information was collected.
5. SHARING, DISCLOSURE AND LIMITATION OF LIABILITY
5.1.2 Partners: we may engage a number of vendors, consultants, contractors and take support of other companies or affiliates (hereon referred to as our Partners). Our Partners may provide a host of services including contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, and other similar services. These Partners play a key role in seamless delivery of our products and services to you. These Partners and their employees operate under a contract and strict security & confidentiality restrictions. We may provide our partners access to your information through our systems or may share your Personal Information with them to enable them to provide their services to you. These disclosures will be documented with us and shall be handled with the same level of protection as you might expect from OnePlay.
5.1.4 Government or judicial process: We may share your Personal Information with the government / government authorities or agencies and legal or judicial authorities for any investigation or to comply with legal process or in response to a request by any of these authorities or to enforce applicable terms and conditions or to protect our, our users and Partners rights, privacy, safety or property.
5.1.5 Legal Reasons: The information provided by you may at times be shared with other entities and affiliates to help in detecting and preventing identity theft, frauds and other illegal activities; correlate or map related accounts to prevent misuse of our products & services and to provide you with the optimum and smooth experience you have signed up for.
5.1.6 Protection of OnePlay: To protect your rights and/or those of our Partners, and to allow OnePlay to pursue available remedies, or limit the damages that it may sustain in case of unauthorized use / misuse of our products or the content thereon, by third parties.
5.2 OnePlay may enter into agreement with third parties to collect, store, process your information or data but under full compliance with applicable laws. These third parties may have their own security standards to safeguard your information or data and we always require such third parties to adopt reasonable security standards to safeguard your information / data on a commercially reasonable basis.
5.3 OnePlay has taken appropriate steps for the security and protection of all our digital platforms including internal applications, however, we do not take any responsibility for any breach of security or the disclosure of Personal Information for reasons outside our control, such as hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government.
6. THIRD PARTY WEBSITES, APPLICATIONS AND SERVICES
7. ACCESS, CORRECTION AND DELETION
7.1 We at OnePlay try on our best effort basis to keep our records updated and accurate with your latest information. You as our end user are responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated, and, that you have all the rights, permissions and consent to provide such information or data.
7.2 Based on technical feasibility, OnePlay shall attempt to provide you with the access to all your personal and sensitive personal information that we maintain about you as and when you would request for the provision of the same. We will perform verification before providing you access to this information.
7.3 You may request access, correction or updating, and deletion of the information by contacting email@example.com
7.4 You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your registration with us or your access to our App or certain aspects of our App. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention if required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
8. CONTACT DETAILS FOR GRIEVANCE REDRESSAL
8.1 If You have any complaints or concerns with regards to content, or, to report any abuse of applicable laws, breach of Terms of this Application, or, if any content of this Application is in violation of your rights, or the Application is in violation of the Information Technology Act, 2000 ('the IT Act'), and/or the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ('the SPDI Rules'); then you may immediately contact the Grievance Officer in the following manner.
8.1.1 Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting You prejudicially;
8.1.2 Providing your contact information including email, address, and telephone number where You can be contacted if required.
8.1.3 Giving a declaration cum undertaking along with necessary documents establishing You (i) as the rightful owner of the content to be disabled/ affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden, and also stating that OnePlay, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relying on such requests.
8.2 You may forward your request/ complaints to the Grievance Officer.
Name: Nidhi Shah
Contact : E-mail: firstname.lastname@example.org
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OnePlay has a Grievance Officer to address your concerns regarding data safety, privacy, and other Platform usage concerns. You may contact the, Grievance Officer at any of the following:
Address: 14th Floor, Hindustan C, Bus Stop, 247 Park, Lal Bahadur Shastri Marg, Gandhi Nagar, Vikhroli West, Mumbai, Maharashtra 400079
Note - Kindly send all user related grievances to the above mentioned email ID, in order for us to process and resolve the same in an expeditious manner