Browse FAQs

Before purchasing a OnePlay subscription, it's important to check your connection with our servers. You can use our advanced speed test feature available on our website and app to assess the connection quality from your location.

Note: If you run the test multiple times and get significantly different results, your Internet connection may not be stable at the moment.

You can use our advanced speed test feature to determine the suitability of your network. The Speed Test measures your connection quality and provides detailed results, along with recommendations for optimal streaming and gaming performance based on the test results. This will help ensure that your network meets the necessary requirements for a smooth and enjoyable experience.

You can purchase additional hours by buying top up hours. These top up hours are available for purchase if you run out of gaming/streaming hours.

The validity of the top up hours will be the same as the ongoing monthly plan to which they are added.

Top up hours are only available for monthly validity plans.

As per our Terms of Use, we do not offer refunds once a OnePlay subscription has been purchased and used.

OneSpace is a monthly subscription service providing access to cloud gaming and a cloud PC with 256 GB of storage.

With your OneSpace subscription, you get:
Access to the entire game catalog, A cloud PC with 256 GB of storage and Cloud gaming capabilities

With a OneSpace Subscription, you can:Play games from the OnePlay gaming catalog.Access our cloud PC service to download and play games not available on our platform.Use creative applications, perform video editing, and engage in various other computing activities.

Note: Criminal or illicit activity, cryptocurrency mining, or any similar intensive computation tasks are strictly prohibited.

Your OneSpace subscription includes 256 GB of cloud storage.

If your subscription is not renewed within 7 days of expiry, all your data will be deleted.

If you renew your OneSpace subscription with a different plan, your data will be immediately deleted if your existing OneSpace plan has already expired. If your current plan is still active, your data will be deleted after it expires. You will receive a confirmation alert before proceeding with the purchase.

Currently, the OneSpace subscription includes 256 GB of storage, with additional storage options coming in the future.

You can access OneSpace on any device—Desktop, Mobile, or TV—with an internet connection that supports our cloud PC and cloud gaming services.

Yes, we prioritize the security and privacy of your data. Our cloud storage and PC services are designed with advanced security measures to protect your information.

OneSpace subscriptions are intended for individual use. Sharing your account with others may violate our terms of service. Please refer to our user agreement for more details.

It will take us up to 24 hours to set up your cloud PC with storage. We will notify you as soon as it's ready for use.

Night plans are subscription options that provide access to gameplay between the hours of 12am and 6am. These plans are more economical and have shorter queues than monthly plans. They cannot be combined with other monthly subscriptions and are not refundable. Night plans are available for 30 days and allow customers to play for as long as they like, with the exception of the 12am to 6am time slot.

To cancel your OnePlay subscription, please refrain from renewing your plan before the current subscription period ends. Once the billed date is reached, the plan will be automatically cancelled.